Shipping & Returns

Delivery Delivery is free for orders over €85.00 (ex Vat). A charge of €10.50 will be made on orders under €85.00 (ex Vat). Deliveries are made between Monday and Friday. We only deliver to Republic of Ireland. A signature is required for all deliveries, so please ensure someone is available. If no-one is available our Carrier will leave a card advising that the goods have been taken back to the depot and delivery will be attempted again. After two failed attempts the goods are returned to our warehouse. If this happens any carriage charge that has been paid will not be refunded back. If the goods are requested to be despatched again, a further delivery charge will be made for this and payment must be received before despatch is made. We do NOT deliver to PO box addresses. DELIVERY UPSTAIRS: Please also be aware that the courier is contracted to deliver to the address stated on the order. Please include your relevant FLOOR number on the order. Product Returns Customers are responsible for carriage on items returned with the exception of faulty or wrong products delivered. E-mail us via the Contact Us link on the homepage within 7 days of receipt and we will process a returns. You will receive a full credit. Damaged items and shortages need to be brought to our attention within 24 hours. We may accept returns for items not required after seven days but at our discretion and less than 100% credit value. Please note that due to health and safety regulations we are unable to accept returns on any food or beverage goods, including biscuits, coffee or water. How do I make a Return? To make a return, please repackage the item in the original packaging within SEVEN DAYS(including all manuals and component parts) and contact us to arrange collection of goods, and complete the form on the contact us page. Returned products must be in an unused and resalable condition unless they are defective or were damaged upon receipt. Damaged items and shortages need to be brought to our attention within 24 hours. I have a product that I do not require? If the item(s) you have recieved are not what was ordered we will collect the product, free of charge. We need to be advised of the item(s) that you do not want no later that 7 days from date of delivery. The goods need to be in their original packaging and in original condition. BUSINESS MACHINES including consumables (i.e. Ink Cartridges) can not be resold if the original box has been opened. Therefore you can not return a business machine if you have opened the box, unless it is damaged or faulty. We will advise you of the returns number via email, goods will be collected within one week from date of returns number being advised and a credit issued within a week of the collection. If you paid by credit/debit card then the refund will go back onto your card. I have items missing from my order? If you have items missing from your order please check firstly to see if there is another parcel due to you. This will be stated on the delivery docket. If nothing further is expected please inform us via email. All shortages need to be reported within 24 Hours from date of delivery. .